Privacy & Policy

We collect only the information required to process orders, provide support, and improve your shopping experience. Personal details are stored securely and are never sold to third parties.

Orders are usually processed within 1-3 business days. Delivery timelines vary by location and courier partner availability. Tracking details are shared once your order is dispatched.

Orders can be cancelled before dispatch. Once an order is shipped, cancellation may not be possible. For urgent cancellation requests, please contact support immediately.

We provide exchange only for eligible products as per product listing conditions. Items must be unused, with original tags and packaging, and the request must be raised within the allowed exchange window.

No refunds are provided. Orders are eligible only for exchange where applicable and approved under our exchange policy.

For order, delivery, return or payment-related help, contact us at support@ethnicelegance.store or use the Contact Us page. Our team responds in 24-48 business hours.